Terms & Conditions

1. Acceptance of Terms

By registering for an account, accessing the BenefitMatcherAI platform, or using any of our services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are accepting these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to do so.

2. Platform License

Subject to your compliance with these Terms and payment of applicable fees, BenefitMatcherAI grants you a limited, non-exclusive, non-transferable, revocable license to access and use the platform solely for your internal HR and benefits management purposes.

You may not:

• Sublicense, resell, or transfer access to the platform to any third party
• Reverse engineer, decompile, or disassemble any portion of the software
• Use the platform to build a competitive product or service
• Access the platform through automated means except via our authorized API

3. Account & Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. You must notify BenefitMatcherAI immediately of any suspected unauthorized access. We reserve the right to suspend accounts that show signs of security compromise or policy violation.

Enterprise accounts may designate administrators with defined permission levels. Account administrators are responsible for managing user access within their organization.

4. Subscription & Payment Terms

Access to premium features requires a paid subscription. All fees are billed in advance on a monthly or annual basis as selected at checkout. Subscriptions automatically renew unless cancelled at least 7 days before the renewal date.

• All fees are non-refundable except as required by applicable law
• We reserve the right to adjust pricing with 30 days' notice to active subscribers
• Failure to pay may result in suspension or termination of access
• Taxes are the responsibility of the customer and are not included in listed prices

5. Customer Data & Responsibilities

You retain all rights to the employee and organizational data you upload to the platform ("Customer Data"). By uploading Customer Data, you represent that you have obtained all necessary rights, consents, and authorizations to do so — including employee consent where required by law.

You are solely responsible for the accuracy, legality, and quality of your Customer Data. BenefitMatcherAI is not responsible for errors in AI recommendations arising from inaccurate or incomplete input data.

6. Acceptable Use Policy

You agree not to use the BenefitMatcherAI platform to:

• Violate any applicable employment, privacy, or data protection law
• Process personal data of individuals who have not provided required consents
• Conduct discriminatory benefits practices based on protected characteristics
• Introduce malware, viruses, or malicious code into the platform
• Interfere with or disrupt the integrity or performance of the platform

7. Intellectual Property

All platform technology, algorithms, AI models, designs, documentation, and trademarks are the exclusive intellectual property of BenefitMatcherAI. These Terms do not grant you any rights to use our trademarks or brand assets without prior written consent.

Feedback or suggestions you provide regarding the platform may be used by us without obligation to you.

8. AI Recommendations Disclaimer

BenefitMatcherAI's AI-generated recommendations are provided for informational and decision-support purposes only. They do not constitute legal, financial, or HR compliance advice. All benefits decisions remain the sole responsibility of your organization. We strongly recommend consulting qualified legal and HR professionals before implementing significant benefits changes.

9. Service Level & Uptime

We target 99.5% platform uptime on a monthly basis, excluding scheduled maintenance windows. Planned maintenance will be communicated at least 48 hours in advance. Uptime SLA credits, where applicable, are governed by your enterprise agreement and do not apply to free-tier accounts.

10. Limitation of Liability

To the maximum extent permitted by law, BenefitMatcherAI's total cumulative liability for any claims arising from your use of the platform shall not exceed the fees paid by you in the 12 months preceding the claim. In no event shall we be liable for any indirect, incidental, special, or consequential damages.

11. Termination

Either party may terminate the subscription at any time. Upon termination, your access to the platform will cease. You may request an export of your Customer Data within 30 days of termination, after which data will be deleted from our systems in accordance with our data retention policy.

12. Governing Law & Disputes

These Terms shall be governed by applicable law. Any disputes shall first be addressed through good-faith negotiation. If unresolved, disputes shall be subject to binding arbitration in the applicable jurisdiction.

13. Contact